How to contact the WebJi ® support team?

WebJi® offers you 24x7 support via email & live chat on our website.

To find instant answers of quick queries, please visit our documentation at
24x7 support is available via email at Our avg reply time is less than 60 min, except if any case requires detailed investigation or admin-level intervention. Most of the basic level queries are even replied in a few minutes, so once sent an email to our support team plz wait for our email update on the same.
Sending multiple email to spam death our helpdesk is not allowed - if happens your support priorities will be automatically lowered and might be delayed or inaccurate support due to understanding issue as its easy for techs to read your reply on same thread sending; as new email makes a new case for them.
24x7 chat support is available on our website - Max. 2 chat request per month allowed per client at no cost, if need more can be ordered as paid addon. For any quick consultancy feel free to chat with us on our website
Chat is not alternative to email support in any mean, rather chat is there to get the user voice sometime you can use this to explain your query with discussion to team or sometime you can use it to get quick consultancy. Not an alternative to email support.
If you think you want to speak to someone prefer chat over phone support and our techs are 24x7 online in live chat on our website you can consult or discuss your concerns with them or can explain your query in chat.
We offer you 24x7 email and live chat support.
Kindly note that we have Level-1 staff available on live chat - any form of system admin query or billing / senior desk support is available via email only. So if our team member escalate the query to senior desk or billing team or system admin kindly wait for update via email, as the query will be attended by one of our senior and reply will be posted via email only.
If you want to view or reply to any of your old support ticket - you can reply back to our last email from your mailbox in that case to continue the communication if required on same ticket.
We provide support services on shared resources basis; having live chat don't mean dedicated staff, if you have shared your query and our techs request for some time for it, please cooperate with support procedures.
Any form of free chat system abuse will not be accepted and may result in permanent ban on chat support for your id.
We don't offer phone support please opt for chat or email support as per your convenience.

Technical Support services are 24x7 available via email at
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