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I forgot my security answer or its blank, so how to reset the password now for client area?
Please note that WHMCS is one of leading web hosting billing system application and one of most widely used by web hosting companies we are using the same for our system of web hosting ac and services management. As per their new security update they don’t allow us to reset directly the password of your billing ac with us they want user to reset the same, so if you think we are not resetting the password then for privacy reasons whmcs don’t have any such option anymore now in their new versions
Getting error when trying to login using my gmail id authentication "Link Initiated! Please complete sign in...
Getting error when trying to login using my gmail id authentication "Link Initiated! Please complete sign in to associate this service with your existing account. You will only have to do this once." Screenshot below: Getting error This error indicates you have yet not linked your gmail id with your billing ac. For this please login to your billing ac with your username password and kindly follow steps a
How to request cancellation for any service?
Login to your billing account from https://webji.in/billing/clientarea.php?action=services Now you will have list of all active services. Click on anyone of service which you want to place cancellation request for. On left side click on Cancellation Request So from there you can place the cancellation request. Kindly note that: No refunds are issued if your ac or service is beyond our refund policy as mentioned at http://webji.in/refund-policy thus if you are placing early cancel
How do I reset my billing ac password as I have forgot my security question's answer?
If you want to reset your billing ac password and you have forgot your security answer then please send an email from registered email id in our records to email@example.com mention the situation that you have forgot the security question's answer. Our team will verify the query and will sent via email. Please note that due to security reasons such request can't be processed on chat and phone request.
How can I connect my billing ac with my Gmail id?
Login to your billing ac with Webji.in Visit https://webji.in/billing/user/security and then click on "Connect with Google" screenshot as shown below: Linked accounts Now follow the steps in popup window and sign in to your Google account / Gmail account. The next time you shall be allowed to login using your gmail authentication itself.
How can I update my contact details in billing account with WebJi®?
Please login to your billing ac and update all details from https://webji.in/billing/clientarea.php?action=details If an update of name, email id, company name or GST number is required then you need to send email from your registered email id on our records to firstname.lastname@example.org for the same. Remaining other details like phone number, full address can be updated from the above-mentioned link.
How to Change Security Question in my billing account?
To change Security Question / Security Question's answer kindly visit https://securehostbilling.com/clientarea.php?action=changesq and you can reset your security question or its answer as required by you.
How to add new user as authorized sub account for service support with webji?
Due to security and privacy reasons we provide service support to registered email id or authorized sub account by billing ac holder. Many times it may be the requirement that more than one person want to connect with us for service support, in that case the main billing ac holder shall follow the steps mentioned below, before sending email from those new email id to email@example.com for service support requests. Video tutorial as mentioned below for the steps to add sub account/ sub us
How can I renew my service in advance to expiry date?
Yes, you can have an advance renewal of your service, so there is no need to wait for the last date of renewal. In case you need a renewal invoice in advance for any of your services with us then please send email to firstname.lastname@example.org and our billing team will check and update you with payment link to pay for the same online.
Do WebJi® offers an affiliate commission system?
Yes if you have family or friends or business clients which you want to refer to us for web hosting services or seo or backup services then we have our affiliate system where we offer 10% onetime commission for any web hosting ac sold via your referral link but only for web hosting services not for domain name. You can signup for affiliate and get your affiliate referral link at https://webji.in/billing/affiliates.php You can read affiliate terms from section "Terms of Web Hosting Affiliate Pr
How to change my billing ac holder email id when existing email id in records is not working anymore?
If you are a company or business firm and have provided the correct company name or business name in order details + you are unable to access the existing email ID or that provided email ID is deleted or do not exist anymore for any reason. Then the following process needs to be followed by client-side: Please send the last paid invoice copy of us along with the letterhead sealed and signed by the director or owner of your business firm or company + anyone of photo id proof of the signature
Invoice is not marked as paid automatically / Automated Invoice receipt not came
Please note that our team can help as far as you connect via email at email@example.com. As when automated receipt dont come it need a manual tracking. Sometime invoices are not marked as paid and in that case we need to manually track the payments. There can be various reasons behind such issues. Some cases are as follows: Partial Paid Invoices: Sometime you have paid any invoice in partial, then such invoice cannot be auto credited, in that case you need to contact our support team at
What payment options do you accept at WebJi®?
We do accept payments via net banking / debit cards / credit cards / PhonePay / NEFT or IMPS bank transfer & PayPal. For more details visit https://webji.in/payment-options/ or contact us via email at firstname.lastname@example.org
How can I update my client area / billing account details with WebJi®?
To update any contact details / email id please login to your billing ac at https://webji.in/billing/ and then after visit https://webji.in/billing/clientarea.php?action=details to update the billing ac details in our records. Please note that our accounts are managed offline using Tally accounting software thus if there is any GST related changes or company name changes then make sure to update us manually via email at email@example.com in addition to updating that from your end oth
What is uncaptured amount and how or when it will be refunded?
There are few terms in online banking which are: Authorized amount - Amount which a merchant can capture with the payment gateway to deliver the service. Captured amount - Amount which your merchant can refund. If there is any technical issue during payment, it is always suggested to wait for 24-48 hrs if it is allowed to capture than we can capture the same and can provide the required services or process required renewal. However, if this is not allowed to capture in our online mer
How can I update my GSTIN details in WebJi® records?
If you already have any GST information on file then you can't update the same. Instead, you need to signup for new billing ac at https://webji.in/billing/regis... and once done update our team via email at firstname.lastname@example.org So they can further assist you on the same. If you do not have any GST information on file then you can send email to email@example.com with your GSTIN details and our team can update the same in your billing account records. So the new account is required for th
In case of multiple open invoices, how can I merge more than one invoice and pay at once for all dues?
In such a case you want to pay for more than one invoice at once, then feel free to contact our team at firstname.lastname@example.org and mention the proforma invoice numbers you want to merge and our team will be glad to help you with the same and share you one consolidated invoice for payments.
Why I am getting domain name & web hosting ac renewal invoices on different dates?
Sorry for the inconvenience caused however to avoid any domain name delete related situation we generate invoice for domain name a few days in advance to the next expiry date. So you will notice the invoice for domain name renewal that comes earlier to web hosting ac renewal.
I want to know my next due date for renewal of my services with webji
Login to your billing ac at https://webji.in/billing/ Click on Services / Domains to know the next due date of your services on records. For any additional queries, please feel free to contact us at email@example.com
How to delete a sub account which was added under primary billing account?
In case you have created a sub-account under your primary billing account you can delete that by following the steps as follows: Step 1: Login to your billing account by visiting http://webji.in/billing/ Step 2: Once logged in click on "My Details" on top menu bar. Step 3: Click on "Contacts/Sub-Accounts" link shown on top. Step 4: Choose required sub account email id from drop down and then scroll down the page you can see "Delete Contact" button to delete that sub account if required.
I have got fake domain renewal reminder email - what to do?
Please note that every email from our side is sent from firstname.lastname@example.org Please visit https://www.google.com/search?q=i+have+got+fake+doamain+renewal+reminder+email&rlz=1C1CHBF_enIN862IN862&oq=i+have+got+fake+doamain+renewal+reminder+email&aqs=chrome..69i57j69i60l5.4175j0j7&sourceid=chrome&ie=UTF-8 This Google search link and you will be aware of people doing wrongful things there with such emails. So be aware of the same. As you can see there is some online scam going on. So be aware o
Why I have 2 invoices for the same domain name?
It can be that one invoice can be for web hosting ac and another one can be for domain name renewal. Kindly note that domain name & web hosting ac are two services and both needs to be active for same domain name and renewed to have your website or emails working fine. So to have a website or email working you need to pay for both domain name & web hosting ac renewal.
How to update my postal address or mobile number in billing records?
If you want to update the contact details of your billing ac or the postal address then please login to your billing ac with us at Client Area - https://webji.in/billing/clientarea.php Video tutorial at https://share.getcloudapp.com/YEuQA1Om?embed=true
Why I am getting different invoice number after payments completed?
When unpaid, its Proforma Invoice / Quote number however once paid it is a GST invoice. So numbers that are different as quotes are different from GST invoices. There shall be a separate email and sms also for renewal completed. Please verify.
How to pay for a Performa invoice in 2 partial payments?
Please note that we need to prepay the amount to our upstream providers thus any form of credit will not be possible all clients are requested to kindly clear your dues on or before the due date to have uninterrupted services. We recommend making payments in one term only as that is easy for accounting and processing. However, if there is any exceptional case where you want to clear your dues by or before due date but want to pay in 2 terms half payment at a time then here is the procedure for
I am from India, how can I deduct the TDS and make payments of the remaining balance amount?
Our company name: Webji Hosting Pvt. Ltd. PAN No. AACCW2259G This is applicable for any client want to deduct TDS and have tds credits: Every quarter you can send us tds deposit certificate along with the TDS credits and invoice list per invoice basis and our team will arrange a refund or adjust that amount as credited to future invoice with us.
Why system show 2 domains one canceled and one active?
Anytime you place multiple order by mistake or for any reasons the order which you pays get executed but the other orders duplicate ones are shown as canceled nothing unnatural with this. Its like you order 2 times a domain name one is active and one is canceled as you paid for 1 so canceled one can be ignored as active one is there. To avoid this donot place multiple order on same ac with same domain name. If there is any issue while making the payments then contact our support team at support
WHMCS language - How to change language / currency of billing application?
How to update the company details or ownership info in service purchased by an old employee or service provider?
Please note that WebJi® provides digital services and your email id is your primary identification for your service provider for the services which you have purchased digitally via web. If you have purchased services from a service provider who you think is our reseller then you need to contact your service provider only for any service related queries as WebJi® have not done any trade with you directly in that specific case. **In case if you have purchased services in name of an em
How to contact your accounts team?
Please note that our accounts team works during weekend time mostly so if you have an accounts related query kindly share the same in details to email@example.com our technical team will forward the same to accounts dept and get back to you with an update. Accounts queries are replied within 3-7 days time frame generally.