How to contact WebJi® support team for support services?
How to contact the WebJi ® support team?
To find instant answers of quick queries, please visit our documentation at https://webji.crisp.help/en/
24x7 support is available via email at support@webji.services Our avg reply time is less than 60 min, except if any case requires detailed investigation or admin-level intervention. Most of the basic level queries are even replied in aVery popularWhat file extensions are allowed in WebJi®helpdesk?
Please note that we are using crisp helpdesk system and they allow only fixed set of extensions as mentioned at https://help.crisp.chat/en/article/which-file-extensions-and-sizes-can-i-upload-to-crisp-ubuxcu/
Some of the important file extensions which are allowed are jpg, png, csv, txt
So if the attachment is in docx or doc or xls or xlsx file via google drive shared link or send the details in text format .txt or .csv file only.Some readersI want to become your reseller, but require invoice in my client's name?
Most of our clients have their own business or company registered. So they quote and sell services to their client through their own company or brand name. They don't use our invoices, as that doesn't allow them to have their own set of margins they want from the business.
The best way to handle to have your company invoice and quotes from your end to your client. If not possible, then you can have multiple billing ac, each needs to be having its email id.
Both are the options while having theSome readersMy website have high traffic or more system resources required than allowed in shared hosting
SHARED HOSTING is recommended for normal websites only such as a new project, company portfolio, etc. It is not recommended for eCommerce portal, high traffic website, or websites with high MSSQL or MySQL queries.
If you have higher system resources required or have a high traffic website the following options are there:
Dedicated server - It may be a bit costly but having your own dedicated server has its own performance and reliability concerns as the entire server is set up for yourSome readersTips to ensure fastest and accurate support for your queries
Here are some example cases and suggested details / information so that to ensure fastest and accurate most support for your queries on our live chat or helpdesk. By sharing the proper and complete details you can have fastest support as once our techs have basic details its easier for them to trace and investigate the case and come to you with an appropriate reply or solution. On other side if incomplete details are shared it may result in multiple email required from both sides (your and our tSome readersWhich type of web hosting plans WebJi® offers?
We offer 4 types of web hosting, based on user's requirements:
Shared hosting plans
Recommended for small websites with normal usages with less traffic and other system resources requirements. Budget plans with fair usages policy.
You can check and order any required plan from our website
Linux hosting https://webji.in/linux-hosting-plans/
Windows hosting https://webji.in/windows-hosting/
Shared VPS hoSome readersHow can I reply back to same conversation when there is no ticket system in client area?
If you have a query going on via email then make sure to reply back from your mailbox to same email in case your reply is related to any of the existing conversations.
Crisp viz. our new helpdesk is having the helpdesk cum livechat both mixed in one app. Kindly reply back to same email until the case is resolved or closed. If you send new email with new subject rather sending reply to same existing email for followup then that will create a new conversation / ticket and is not recommended.
SoSome readers
