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How to connect to FTP via Filezilla?
How to connect Normal FTP in Filezilla? Step 1: Click on Site Manager Step 2: Click on New Site Step 3: Enter the name of FTP any name you can remember or domain name there Step 4: Select from drop-down settings as mentio
My account reached disk space limit / disk overuses issue
Please note if you have purchased a limited disk space plan and if the disk space overuse happens viz. more disk space used than purchased package limits then your web hosting ac will stop working this as Plesk doesn’t allow more than purchased plan disk usages. For your help here are the details and some frequently asked questions and their answers: 1. My website is not working due to disk overuse what to do? Ans: We offer onetime free unsuspend for such cases so if there is a suspected d
What is correct url to open my web hosting control panel?
If you are hosted on cPanel please use the URL as http://yourdomain.com/cpanel And if you are hosted on the Plesk control panel server then please use the URL as http://yourdomain.com:8880 Make sure to replace yourdomain.com with your domain name hosted on our server. If you still face any issue to login using the URLs or you have forgotten the password then please send email from your registered email id to email@example.com and include a screenshot of the issue and user password you are
My website or email is working, how can I connect to support team?
If you have any error message or your website is not working or any email id is not working or any other technical query please drop us an email from your registered email id in our records to firstname.lastname@example.org Kindly make sure to include the details of your query + screenshot of the error you are getting so that our technical team can investigate accordingly. If there is any error message on the web page then make sure to share the website link + steps to recreate the error message is
Why WebJi® provides Plesk Panel not Cpanel?
There was a time when cpanel was offering unlimited domains allowed license way back in year 2019 (as far as best remembered) they moved to per account pricing and overnight have changed their pricing to way many times higher pricing only for control panel. A cost of server may increase way upto 10-30 times if we opt for cpanel where as similar file manager, dns manager, email mangement, db management, phpmyadmin they all are options are there in Plesk Panel too. So that is why we prefer Plesk
I have forgot my FTP account password or login details
I have forgot my FTP account password or login details Due to security reasons, FTP password can be reset only after a written request from your registered email id in our records to email@example.com So please send your FTP password request to firstname.lastname@example.org
Do you have web conferencing or online meeting facility?
Google offers meet software. that allows you to make online meetings and at WebJi® we offer you GSuite plans. https://meet.google.com/ You can order the GSuite plan from https://webji.in/billing/cart.php?a=add&pid=1502 Advantages of GSuite & buying it from Webji? You get the 1st layer support from WebJi® as your service provider You get all the support from the Gsuite team as well as it is as there for any other regular customer of GSuite with Google. **You can order Gsuite plan
How can I reboot a shared server?
If you are having a shared hosting ac on any of our shared server then it is not your own separate vps or dedicated server so cant be rebooted per user's order. If for any reasons you need such controls you can also check our vps or dedicated server plans as mentioned at http://webji.in/ As in case of shared hosting, if you are facing any technical issue (for which you think reboot is required) let us know our team will check and further assist you accordingly if there is anything needs to be c
Is technical support 24x7 available via chat?
Please note that technical support is 24x7 online via email at email@example.com our avg reply time is < 3 hrs however most of queries are replied in less than 60 minutes time frame only over email. So the support services in WebJi® over email are not slow as can be in any other provider's case. All emails are replied timely basis We understand that sometime you may require to share your quick queries on chatbox or sometime you can have some urgent discussion required for that we have
How can I change my domain name for web hosting account?
Please note that change of domain name is only possible on reseller hosting, vps hosting or dedicated server but not possible on shared hosting plans. As mentioned in our terms of service at https://webji.in/terms-of-service/ Delete / Recreate / Rename of Web Hosting Account We do setup web hosting account(s) based on order placed by customer as it is, and it is customer who decide the domain name for web hosting account at time of placing the order on our website, and thus customer must a
How can I migrate / shift my website from other web host to webji?
A. If your website is in Cpanel or Plesk panel and you want our team to help you with onetime data migration then please send email at firstname.lastname@example.org (please make sure to mention basic info about the query such as how many domains and how many GB of data migration is required, which control panel is there on old server) and our team will check and get back to you with an appropriate quote as per estimated time required for the data migration. Our team will try their best to m
Escalation procedure at WebJi® - In case you are not satisfied with the support provided
Please note depending on the nature & complexity of the query it may be sometime some cases may take longer than expected however at WebJi® we have no delay system and helpdesk is monitored by seniors to ensure of quality checks. At occasions, it is also noted sometime that the cases are delayed due to "no timely reply or details shared by the client side" simultaneously, sometime it may be a case that you are not satisfied with the support agent reply or for any reason you need a senior's view
All in one Guide to malware infection
The purpose of this article to educate clients and make them understand the importance of what needs to be done if there is a malware issue.
My emails are getting delivered to spam folder, what can be done?
First of all, having emails delivered to spam can have one or many issues which we are going to discuss in this article. There is no one click magic button solution for spam folder delivery issues. There are certain situations like having proper IP reputation, spf, dkim and dmarc records which we can help you have the same as a service provider. **However not all are in your service provider hands as it depends on **you are hosted on shared hosting or private server or if you are using a sha
Contact Forms not working / Emails are not getting generated from website?
Please note that your developer have to make sure they are using smtp authentication in backend coding. That means You need to create an email id on your shared hosting ac on our server and then use the full email id as username and password of that email id in backend code. You need to use smtp hostname as localhost and files/folders shall be uploaded on server before you try to run it. Use help of google.com to get sample code for any php / asp.net coding examples of how to have smtp a
How can I upload a website having database used in backend of it?
As mentioned in our TOS https://webji.in/terms-of-service/ Due to legal reasons' client shall upload their website their own and expect their designer/devel
I don’t need plesk control panel - then how webji can help?
Any server purchased without a plesk or cpanel control panel is unmanaged or self managed by the client. So if you have technical staff who can take care of your system admin related work then you shall feel free to buy a dedicated server from https://webji.in and without control panel add-on. However, if you are looking for technical assistance from webji side then you need to order and use the provided control panel only for management of the server. Please note outside the web hosting contr
How can I reduce already used bandwidth for a website?
Take a real life example, If you have a mobile data limited bandwidth connection and you watch some videos and bw is used can you reverse that. The answer is NO. Once the service is used there is no way to reverse it. You need to login to your reseller or shared hosting account or server ac timely to check your current usages. The issue like lack of bw is indication, perhaps you never or rarely login there, monitoring of your usages you need to take care. Or you shall buy packages for privat